01
Records are not showing
- Confirm that your device is connected to the internet.
- Close and reopen Jovra to refresh synchronized records.
- Make sure you entered through the same account session.
Jovra Help Center
How can we help?
Find answers to common questions or tell us about a problem with your recipes, trials, synchronized data, media, or coin purchases.
Report a problemQuick Help
Common support topics
02
Camera, photos, or microphone
Open iOS Settings, select Jovra, and enable the permission required by the feature. Jovra only requests access after you choose a related action.
03
Coins and file generation
The app shows the coin cost before a paid file is created. Failed generation does not consume coins. Apple handles App Store payment and refund requests.
04
Reset or delete data
Reset Demo Data removes supported feature records. Delete Account removes your account and associated synchronized data, subject to legally required retention.
FAQ
Frequently asked questions
Can I restore a consumable coin purchase?
Consumable coins are credited after successful purchase verification. If a charge completed but coins were not credited, reopen Jovra with an active internet connection and review the wallet ledger.
Why was my image compressed?
Jovra optimizes selected images before upload to improve speed and reliability while keeping them suitable for display inside the app.
Does uninstalling Jovra delete my account?
No. To request deletion of the account and its synchronized data, use Delete Account from the Profile screen before uninstalling.
What information should I include in a support request?
Describe the screen, action, and result you saw. Include your Jovra app version and iOS version. Do not include payment card details or other sensitive information.
Contact & Feedback
Tell us what happened.
If the answers above do not solve your issue, use this feedback entry to describe the problem. Include the screen, action, expected result, and actual result. Never include payment card details.
Provide feedback